Processing time
As you know, Geometrik Design is a company in which all our products are handmade, so we do not have a stock in advance, since you are the artists and you are the ones who give your touch to the products you purchase. That’s why our preparation processes range from 7 to 14 working days.
For large orders, please check availability.
Estimated delivery times
Geometrik Design reaches all over the world, but we only have a single location. That’s why delivery times will vary depending on where your thoughts need to be delivered, so delivery times vary between:
Spain: 1-3 working days
Europe: 5-7 working days
America: 3-7 working days
Australia, New Zealand and Oceania: 5-10 days.
Tariffs and customs duties
Geometrik design will not be responsible for applicable customs duties and tariffs, all costs incurred for the transport of the products are borne by the buyer. If there are any delays due to customs formalities, Geometrik Design will not be held responsible for any delays caused in these cases.
Payment
Price
The purchase prices in force at the time the order is placed are those shown on the screen. The prices will include Value Added Tax (VAT).
However, purchases made by residents of non-EU countries will be exempt from VAT and subject to payment of the corresponding import tax. If there are customs clearance costs and import taxes are not included in the price of the Product or in the shipping costs, therefore, you must pay them at destination.
In general, any taxes, duties, taxes and brokerage fees incurred as a result of the purchase and sale of the Product, as well as any other expenses arising therefrom, shall be for your account.
Prices are shown in EUROS, and will be invoiced and charged in this currency.
CREDIT CARD
Geometrik Design accepts VISA and MasterCard payments.
When placing the order, the customer will provide their credit card details, which will be stored directly in the payment gateway during the purchase process. Geometrik Design does not store credit card information. For internal reasons of the company, the collection management is done through Caixabank, without this having any significance for the customer.
PAYPAL
The customer will be able to pay for his order through the Paypal payment system.
BANK TRANSFER
These payment methods consist of transferring the full amount of the order to Geometrik Design’s bank account. Orders with these payment methods, which are not credited to the Geometrik Design account 7 days after confirmation of the order, will be automatically cancelled after this period has elapsed. It is important to remember that some banks may take 1-2 working days to make the transfer effective, and it may take a minimum of 24 hours for deposits to be reflected in our system.
Returns and exchanges
The customer will have a period of 3 days after receipt of the order to communicate the return of an item and a maximum period of 14 days from delivery to return it. Upon receipt of a returned item by Geometrik Design, you will have 14 days to refund the amount of the product.
If the customer wishes to change an item, it can only be changed by contacting Geometrik Design directly and as long as the order has not been processed. While the order is in process, the item cannot be changed.
To cancel an order, the customer can do it as long as the order is not processed, once it is in process, the customer can not cancel the item. We recommend in this situation to contact us directly, as soon as possible.
For the following items, Geometrik Design will not allow cancellations, refunds or exchanges:
- Customised orders
- Articles on offer
Unless these items have reached the buyer damaged.
In the case of returned goods, the costs incurred for the return of the order shall be borne by the buyer, and if the item in question is not returned in its original condition, the buyer shall be responsible for the loss of value incurred.
I accept returns
Please contact me within 3 days of delivery.
Return the items to me within 14 days of delivery.
I do not accept changes or cancellations
To cancel an order or exchange an item that has not been processed, please contact us as soon as possible.
Orders whose packages have already been processed cannot be cancelled.
The following items cannot be exchanged or returned
Due to the nature of these items, unless they arrive damaged or faulty, I do not accept returns of:
– Customised orders
– Items on offer
Return conditions
Return shipping costs are to be borne by the buyer. If the item is not returned in its original condition, the buyer will be responsible for any loss of value.
